ISO 9001 is a standard that sets out the requirements for a Quality Management System. It helps businesses and organisations to be more effective and efficient. A new version of the standard, ISO 9001:2015, has been launched, replacing the previous version (ISO 9001:2008).
It’s important to acknowledge that the success of your business is partly owed to your customers and clients perceptions. Because ultimately they can make or break you. However, it’s also necessary to understand that complaints don’t necessarily equal a bad reputation. This is because when these bumps in the road are handled well, you can turn a mistake into evidence that excellent customer service is your highest priority.
Four Ways You Can Benefit from Using Titan’s Legal Compliance Management
The benefits of keeping up to date and in line with legal compliances stretch further than simply adhering to health and safety, environmental, employment and tax laws. In fact, with a proper legislation management system in place, your business can become a beacon of trust and respect for employees and other businesses, placing you in a very strong position in your area and amongst your competitors.
There is no question of the importance of risk assessments within an organisation. As an integral part of a safety management plan, these procedures instigate an awareness of risks and hazards across all areas of your business. And with this knowledge, the power is in your hands to foresee who is at risk, and manage such hazards in a timely and appropriate manner.
It’s been two months since the newly published ISO 9001:2015 finally materialised, bringing the quality management system standard up to speed with the modern domain of business.